Frequently Asked Questions

Do you offer free shipping ?

Yes, we offer free shipping across over 20000 pincodes in India. Also, there is a minimum order value of Rs. 999/- to avail free shipping, else flat Rs. 69/- shipping is added

Do you offer warranty for products purchased online ?

Handicraft and decoration products carry no warranty, however, incase of any problems, we are always ready to assist you.

Do you ship internationally (beyond Indian boarders) ?

Yes. we do ship globally, however, shipping charges would have to be borne by you.

Do you provide Cash On Delivery (COD) ?

Currently, we are not providing Cash on Delivery option for purchases

Do you charge GST ?

All prices displayed on our website are inclusive of Goods & Service Tax (GST) applicable in India

Do you offer bulk order discounts if I order for gifting ?

Yes, we do offer discounts of bulk order purchases. Get in touch with us on +91-8000918708 / email us on jaipur.saarthi@yahoo.com to know more

I need a similar item but with different colors / slight modification, is it possible ?

Yes, we do offer customisation as per your requirements, however, extra charges may be levied if the order quantity is small

What is your return / replacement policy ?
We do offer returns and replacements. Please read our return / replacement policy for more details.
Do you sell on other online portals ?

Yes, we have partnered with amazon, flipkart, paytm, shopclues and many more portals for customer satisfactory purchases at his / her trusted site .

Why should we purchase from you directly and not other portals ?

As earlier stated, you can purchase the products from either of the portals where you have trust and satisfaction and where you get the best price / offer

Can I resell your products ? Can I showcase your products in store ?

Yes, we can mutually discuss the modus-operandi . Get in touch with us on +91-8000918708 / email us on jaipur.saarthi@yahoo.com to know more

Can I avail GST Input for purchases made from you ? Do you provide B2B invoices for GST ITC ?

Surely, we provide B2B GST compliant Invoice so that you can avail GST ITC subject to you providing us valid GSTIN details while placing order upon us.

Do you provide samples ?

As a business policies, samples are provided purely payment basis.

What payment modes are available for payments ?

Our payment gateway partner is 100% secure and trust worthy and accepts all major Credit and Debit Cards and net-banking. Payment through for online wallets is also available

Does shipping charges vary from country to country ?

Yes the shipping charges vary with the country and zipcodes.

How to track my shipments?

Once your shipment is shipped, you will receive an email the shipping details & tracking number.

What is the estimated shipping & delivery time once I place my order ?

We make our best efforts to deliver each item within 5 to 7 working days in India and 12 to 15 days outside India, of your placing the order. However in some unfavourable condition, we may take few more days, to deliver an order as depending upon the location

Do you offer product customisation

 Yes, we do personalize handicrafts by adding your name, your brand name, logo etc.. It varies on product and quantity basis. Also, message printed with UV digital printing, laser engraving,transparent stickers, thankyou cards, customised boxes are also available as add-ons.

Can you provide products gift paper wrapped

Yes, we offer such gift paper wrapping service. For more information, please reach us on +91-8000-918708

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